In our last article, we spoke about the importance of meeting customer needs based on Maslow’s Hierarchy. Today we are relating that to the fitness industry and how we traditionally meet a member’s needs. What’s important to note is that it takes more than just excellent customer service to do
What is Engagement and How Does it Drive Retention?
The MEP definition of effective engagement; “The ability to connect with a person in order to make a difference to their experience and ensure they feel valued” Ask yourself? How often do you actively Engage with your team and members? Does your team feel valued and Engaged with one
PTs Ask For Clients, Sales Professionals Ask For Leads
A big shout out to all Industry buddies… Hope you enjoyed the tips from our last blog, "Only The Brave Will Survive” and put the tips into good use. We’d love to hear how it’s helped.. MEP - CRUSH CLIENT CONVERSION Today’s blog will be coming your way in two parts, ultimately unwrapping the
Why Only the Brave Will Survive
This is the first instalment of a ground breaking series designed to give Personal Trainers tools, tips to crack the conversion client code. You will gain insights into how your own mind can act as your frenemy and block your ability to connect with potential clients. Hacking in the true sense
Filex – Meet and Greet
Hey…. Filex is fast approaching and we will be there on Thursday 19th and Friday 20th April to meet and greet business owners and personal trainers. We will be reviewing a few pain points that exist in business' today: If you are a business owner: 1. Struggle to engage staff to drive